Services Terms & Conditions
PropertyIQ Pty Ltd – Version 3.0, 10 November 2023.
Last modified 1 July 2022, Version 2.0.
TERMS AND CONDITIONS
1.1 In this Agreement unless the context otherwise requires, the following words will have the meaning set out hereunder:
Account Administrator means the authorised representative of the Customer specified in the Order Form (or subsequently notified to PIQ in writing), who has authority to represent the Customer in accordance with clause 7.1.
Agreement has the meaning given at clause 2.
API means an application programming interface provided by PIQ to enable the Customer to access the Services.
Business Hours means between 8:00am and 5:00pm Monday to Friday (Sydney time), excluding public holidays in New South Wales.
Confidential Information means in relation to a party (Disclosing Party) all confidential, non-public or proprietary information, regardless of how the information is stored, which is delivered by or on behalf of the Disclosing Party to the other party (Receiving Party) before, on or after the date of this Agreement, relating to the Services, or the business, technology or other affairs of the Disclosing Party, including any Intellectual Property Rights, data (including PIQ Data), programs or algorithms, but does not include the Excluded Information (to the extent relevant).
Consequential Loss means:
(a) any loss of revenue, loss of actual or anticipated profits, loss of business, loss of anticipated savings, loss or damage to or corruption of data, loss of goodwill, loss of reputation, or loss in connection with any claims by an end client or customer;
(b) any special, consequential or indirect loss; or
(c) any loss that does not flow naturally, that is, according to the usual course of things, from the relevant breach, act or omission,
whether arising in or for breach of contract, tort (including negligence), breach of statutory duty, indemnity or otherwise.
Excluded Information means:
(a) the Customer Data;
(b) the Managed Property Data; and
(c) any Confidential Information which:
(i) is in or becomes part of the public domain other than through breach of this Agreement or an obligation of confidence owed to the Disclosing Party;
(ii) the Receiving Party can prove, by contemporaneous written documentation, was already known to it at the time of disclosure by the Disclosing Party (unless such knowledge arose from disclosure of information in breach of an obligation of confidentiality); or
(iii) the Receiving Party acquires from a source other than the Disclosing Party where such source is entitled to disclose it.
General Property Data means factual information relating to:
(a) the physical characteristics of a real property including, but not limited to, internal features such as living area, number of bedrooms, bathrooms and floor levels, number of car spaces and type; external features such as construction type and materials, roof type, land size, property aspect, land and yard features, property improvements, such as pool, and year built or renovated;
(b) lot and plan information, title reference or other legal description for a property, land and building area, zoning information and mapping information; and
(c) suburb location of a real property, including, but not limited to, suburb location and suburb ratings.
GST has the meaning given to that term under A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended or updated from time to time.
Help Desk Support means responding to Customers who have questions regarding the configuration and functionality of any software used in relation to the Services, where such questions are within the scope of the Help Desk Support.
Initial Term has the meaning set forth in clause 3.1.
Insolvent means, with respect to an entity, that such entity is or states that it is insolvent, is unable to pay its debts as they come due, is in liquidation, is under administration or has a controller appointed to its property, ceases conducting business in the normal course, enters into bankruptcy, or is subject to any arrangement to protect itself from creditors or dissolves.
Intellectual Property Rights means all industrial and intellectual property rights throughout the world, including current and future registered and unregistered rights in respect of trade marks, copyright, source-code, databases, circuit layouts, designs, patents, inventions and discoveries, trade secrets, know-how and confidential information and all other intellectual property as defined in Article 2 of the Convention Establishing the World Intellectual Property Organisation.
Law means common law, principles of equity, and laws made by Parliament (including State, Territory and Commonwealth laws and regulations and other instruments under them, and consolidations, amendments, re-enactments or replacements of any of them).
Loss means any and all liabilities, losses, damages, outgoings, costs and expenses (including legal costs assessed on a solicitor-client basis).
Managed Property Data means data and information which is managed by the Customer relating to:
(a) an end-customer of the Customer (such as a strata corporation); or
(b) a lot owner or tenant whose property lot is being managed or administered (or both) through the Services,
and where relevant may include the General Property Data.
Modifications means any modifications, upgrades or developments of any Services provided by PIQ.
Offboarding Guide means a written guide provided by PIQ to the Customer describing the recommended steps for the Customer to follow when being offboarded from PIQ.
Order Form means an order form executed by or on behalf of the Customer which specifies the Services that the Customer has requested.
Party means PIQ or the Customer and Parties means PIQ and the Customer.
Permitted Purpose means the use of the Services by the Customer to operate, manage and support strata communities and/or a strata management businesses.
Personal Information has the meaning given to that term in the Privacy Act.
Personnel means an employee, contractor, authorised representative or agent of a Party.
PIQ means PropertyIQ Pty Limited (ACN 603 672 975)
PIQ Data means any information and data made available by PIQ whether via the Services or otherwise, for use by the Customer or otherwise generated by the Services, including metadata, analytic and insight data, market share analyses, index results, alerts, reports and any other derived data resulting from the use of the Services by the Customer (and its end-customers) or other PIQ customers.
Portal User Agreement means the agreement between PIQ and an end user of the Customer governing that end user’s access to the PIQ portal.
Privacy Act means the Privacy Act 1988 (Cth) as amended or updated from time to time.
Renewal Term has the meaning set out in clause 3.2.
Related Body Corporate has the meaning given to that term under the Corporations Act 2001 (Cth) as amended or updated from time to time.
Service Subscription Fees means the subscription fees set out in the applicable Order Form.
Services means those subscription services listed as such in the applicable Order Form.
System Requirements means the system requirements published by PIQ at http://www.propertyiq.com.au/system-requirements/, as updated from time to time, which sets out the hardware, operating system and software requirements for the effective utilisation of the Services.
Term has the meaning given in clause 3.2.
Third Party Platform Provider means a third party vendor which provides a strata-related service to the Customer and who has executed a connectivity agreement with PIQ.
Transactional Service Charges means the transactional charges set out in the applicable Order Form.
Transition Fee means the one-time fee payable for transitioning the Customer onto the Services.
User means each of the Customer’s Personnel who access the Services using credentials assigned by PIQ.
1.2 The headings in this Agreement are for convenience of reference only and will not affect the interpretation hereof.
1.3 The words “include” and “including” when introducing an example, do not limit the meaning of the words to which the example relates to that example or examples of a similar kind.
1.4 Words importing the singular number will include the plural and vice versa, and words importing the masculine gender include all other genders.
2.1 These terms and conditions are incorporated into, and form part of, each Order Form between PIQ and the Customer (Agreement).
3.1 This Agreement will commence on the Effective Date and will continue for the initial term specified on the Order Form or, if no term is specified, 1 year (the Initial Term).
3.2 After the Initial Term, unless otherwise specified in the applicable Order Form, this Agreement will automatically renew for subsequent periods of 30 days (each, a Renewal Term), unless a Party gives the other Party written notice of its intent to not renew at least thirty (30) days prior to the end of then-current term. The Initial Term and each Renewal Term comprise the “Term”.
4.1 Subject to the terms of this Agreement and the Customer’s performance of its obligations, PIQ hereby grants to the Customer a non-exclusive, non-transferable, non-sublicensable limited right during the Term, to permit its Users to access and use the Services and the PIQ Data, within the Customer’s enterprise only and solely for the Customer’s internal business purposes.
4.2 The Parties agree that the right of access and use granted under this Agreement will cease immediately upon the termination of this Agreement.
4.3 The Customer must only allow or permit its Users to use the Services and the PIQ Data (and other Confidential Information) if they are employed or otherwise engaged by the Customer or the Customer has first obtained the express prior written consent of PIQ to do so. The Customer agrees that it will not permit or allow any other person to access or use the Services or the PIQ Data (or other Confidential Information).
4.4 The Customer acknowledges and agrees to use, and ensure that its Users use, the Services and any PIQ Data solely for the Permitted Purpose and in accordance with this Agreement, the Portal User Agreement, PIQ’s reasonable instructions and all Laws.
4.5 Except as expressly permitted under this Agreement or to the extent permitted by Law, the Customer and its Users must not, or permit any person or entity to:
4.6 Where the Customer wishes to grant a Third Party Platform Provider access to its Customer Data via PIQ’s API(s), the Customer acknowledges that the Third Party Platform Provider’s access to and use of the PIQ API(s) will be governed by a separate agreement between the Third Party Platform Provider and PIQ.
5.1 Without limitation to clause 18and subject to clauses 5.3 and 5.4, PIQ may suspend the Customer’s access to the Services:
5.2 PIQ will restore access to the Services as soon as reasonably possible after the reason for the suspension has been addressed or removed.
5.2.1 Where commercially reasonable to do so, PIQ will:
(a) notify the Customer prior to exercising its suspension rights under clause 5.1 or 18; and
(b) provide the Customer with an opportunity to remedy the event giving rise to the need to exercise PIQ’s suspension rights.
5.3 Notwithstanding clause 5.3, the parties acknowledge that prior notice under clause 5.3 may not be possible where immediate suspension is reasonably necessary to protect the legitimate interests of either party.
6.1 The Customer acknowledges and agrees that it has read, understood and agrees to comply with the System Requirements, which, the Customer further acknowledges PIQ is continually enhancing and improving and as such PIQ may, acting reasonably, update from time to time.
6.1 Subject to the terms of this Agreement and the Customer’s performance of its obligations, PIQ will provide the Customer with Help Desk Support for the Services during Business Hours. For more information on PIQ’s Help Desk Support, please refer to https://www.propertyiq.com.au/contact-us.html.
6.2 The Customer acknowledges that PIQ does not provide any accounting, financial, legal or tax advice regarding the Services as part of the Help Desk Support and that the Customer is responsible for obtaining any such advice at its own cost.
6.3 The Parties agree that nothing in this Agreement obliges PIQ to provide Help Desk Support or any other services to any third party, including any of the Customer’s end users, customers, clients or suppliers.
6.4 Any further training or consulting required by the Customer, or any additional support services, will incur additional fees as agreed between the parties under a separate Order Form which incorporates the terms in this Agreement.
7.1 The Customer represents and warrants on an ongoing basis that the Account Administrator is an authorised representative of the Customer and has actual authority to bind the Customer and act on behalf of the Customer:
7.2 The Customer acknowledges and agrees that, in the event that PIQ provides the Customer with any account, identification numbers and/or passwords, it:
7.3 Customer acknowledges that PIQ is continually working to ensure the Services remain commercially viable. As such and subject to clause 7.4, PIQ may, acting reasonably, change, refine or withdraw the features and functionality of any Services (including under clause 15.3). Following the Customer’s receipt of written notice from PIQ, the Parties will have 30 days to discuss in good faith the proposed change(s) and its impact on the Customer’s use of the Services. If:
the Customer may terminate this Agreement upon written notice to PIQ and, within 30 days from the termination date, PIQ will refund to the Customer any pre-paid fees for Services that would have, but for termination, been provided after the termination date.
7.4 The parties agree that whilst PIQ will endevaour to provide prior notice of any change under clause 7.3, such prior notice may not be possible where an immediate change is reasonably necessary to protect the legitimate interests of either party and in such a case, notice may be provided after the fact.
7.5 The Customer acknowledges that PIQ will not be obliged to provide access to any Services to the extent it is prohibited from doing so by Law or any of its agreements with its suppliers or service providers.
7.6 The parties agree that PIQ has no control over, and therefore no liability regarding any act or omission of any of Customer’s Users.
8.1 The Customer will pay PIQ all the Fees monthly in arrears, in accordance with the Order Form and this clause 8. Subject to this Agreement and any applicable Laws or other rights the Customer may have, all such Fees, when paid or payable, are non-refundable, even if the Customer stops using the Services for any reason.
8.2 PIQ shall issue the Customer with an invoice for any Fees payable and the Customer shall pay any such invoice in full within 30 days of receipt of the relevant invoice.
8.3 Except as expressly provided for in the Order Form, all Fees are GST exclusive. If provision of the Services under this Agreement is subject to GST, the Customer must pay to PIQ an additional amount equal to the relevant fee multiplied by the applicable GST rate. Such additional amount is payable at the same time as the related Fee.
8.4 Other than the Service Subscription Fees during the Initial Term, PIQ may, acting reasonably, increase the Fees to apply to, or during, any Renewal Term by providing the Customer with at least 30 days’ written notice.
8.5 To help ensure the Customer pays invoices on time, any duly invoiced amounts not paid to PIQ when due will be subject to interest equal to 3% per annum or the highest rate permitted by Law (whichever is lower), calculated on a daily basis.
9.1 No Confidential Information of the Disclosing Party may be disclosed by the Receiving Party to any person or entity except:
9.2 The Receiving Party must not use Confidential Information of the Disclosing Party except for the purpose of exercising its rights or performing its obligations under this Agreement.
9.3 Clauses 9.1 and 9.2 do not apply to Excluded Information.
9.4 The Receiving Party will take any action that is necessary to prevent or remedy any breach of its confidentiality obligations or other unauthorised disclosure of Confidential Information of the Disclosing Party.
9.5 Each party acknowledges that, due to the unique nature of the Confidential Information, any breach by the Receiving Party of its obligations under this clause 9 would result in irreparable harm to the Disclosing Party for which there is no adequate remedy; and therefore, upon any such breach or threat thereof, the Disclosing Party will be entitled to seek injunctive and other appropriate equitable relief (without the necessity of proving damages, or posting bond or other security), in addition to whatever remedies the Disclosing Party may have at Law.
9.6 The Receiving Party will not remove, alter, obscure or otherwise modify any trade mark, copyright or other proprietary notice or legend or legal disclaimer placed on or contained within the Confidential Information of the Disclosing Party.
9.7 The Customer may not make press or other announcements or releases relating to this Agreement without PIQ’s prior written approval as to the form and manner of the announcement or release, unless and to the extent that the announcement or release is required to be made by the Customer by Law or by a stock exchange with which the Customer is listed.
10.1 The Customer acknowledges and agrees that:
11.1 The PIQ Data remains the property of PIQ at all times.
11.2 The Customer Data remains the property of the Customer at all times. It is the Customer’s sole responsibility to ensure that the Customer Data and Managed Property Data entered into the Services, by or on behalf of the Customer, is complete and accurate and remains so during the Term.
11.3 As between the Parties, neither Party owns the Managed Property Data. However:
11.4 During the Term, the Customer grants to PIQ and its Related Bodies Corporate a licence to access and use the Customer Data to:
11.5 Any PIQ Data generated by or resulting from any activities undertaken by or on behalf of PIQ under clause 11.4 will be owned by PIQ and will constitute Confidential Information. For clarity, PIQ may use such PIQ Data for any purpose, including but not limited to further data analysis and research, marketing and commercialisation.
11.6 The Customer must ensure that it has all licences, consents and any other approvals necessary to disclose the Customer Data and any Managed Property Data to PIQ, and to otherwise deal with that data and to grant the licence to PIQ under clause 11.4.
11.7 If, during the Term, the Customer transfers any of its end users to a different strata management software provider, the Customer will:
11.8 At the conclusion of the Term, PIQ will provide the Customer with an Offboarding Guide. Within 30 days of receipt of the Offboarding Guide, the Customer must confirm to PIQ in writing that it has exported all relevant Customer Data and Managed Property Data or, where that is not technologically possible, has downloaded all relevant PDF reports in accordance with the Offboarding Guide.
11.9 PIQ will:
11.10 For clarity, in the event of any conflict or inconsistency between the following documents in relation to the Managed Property Data:
12.1 To the extent that the Customer uses the Services to collect, use, handle, store or disclose Personal Information, the Customer must:
13.1 PIQ hereby represents and warrants that:
In the event of any breach of this warranty, the Customer agrees, as PIQ’s sole and exclusive obligation and the Customer’s sole and exclusive remedy, to use commercially reasonable efforts to modify, correct or provide access to the relevant Services in accordance with the above.
13.2 The Customer acknowledges that the Services are not customised in any way for the Customer. As such, except as otherwise expressly provided above, the Services and the PIQ Data are provided to the Customer on an “as is, as available” basis without any representations or warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability, fitness for particular purposes, title, non-infringement, security, availability, accuracy, or otherwise.
13.3 Except where provided elsewhere in this Agreement, PIQ is not obliged to support the Services, whether by providing advice, training, error correction, modifications, updates, new releases or enhancements or otherwise.
13.4 PIQ will not be liable for any error or defect in the Services, or any delay, to the extent that such error, defect, failure or delay occurs as a result of:
14.1 To the maximum extent permitted by Law:
(a) in no event will either party be liable to the other party for any Consequential Loss; and
(b) each party limits its liability to the other party for any direct loss or damages arising out of this Agreement and any Order Form (whether that liability arises in contract, tort, equity or under statute) to the greater of:
(i) $500,000; and
(ii) the value of three times the amount of fees paid and payable to PIQ under the relevant Order Form to which the breach relates.
14.2 Clause 14.1 does not exclude or limit:
(a) the application of any statutory provision (including a provision of the Competition and Consumer Act 2010 (Cth)) where to do so would contravene that statute or cause any part of this clause to be void;
(b) any liability in relation to the personal injury or death of any person;
(c) any liability in relation to a party’s wilful misconduct, fraud or fraudulent misrepresentation; or
(d) either parties’ obligation or any indemnity given under clause 9 (Confidentiality), clause 11 (Data) or clause 12 (Privacy).
14.3 Notwithstanding clauses 14.1 and 14.2, PIQ has no liability whatsoever to the Customer for:
(a) acts and omissions of, or any faults or defect in the Services or PIQ Data caused by any third party;
(b) any non-compliance with any relevant Laws by the Customer, regardless of whether the Services might enable such non-compliance, and
(c) the Customer’s inability to access or use any Services other than due to a breach by PIQ of this Agreement.
15.1 PIQ will defend, or at its option settle, any third party claim or suit brought against the Customer on the basis that the Customer’s use of the Services as permitted by and in accordance with this Agreement, infringes any of such party’s Australian patents or copyrights, and will pay any final judgment entered against the Customer or any settlement of such claim or suit. PIQ’s foregoing obligations are subject to the following conditions:
15.2 PIQ’s obligations under clause 15.1:
15.3 If at any time all or any part of the Services or the PIQ Data is, or PIQ forms a good faith belief that all or any part of the Services or PIQ Data may become, the subject of any claim or suit for any infringement, PIQ may, at its own expense and option, modify or replace the affected Services or PIQ Data so that it is non-infringing, or obtain for the Customer the right to continue using the affected Services or PIQ Data. If PIQ forms a good faith belief that neither of the foregoing options is commercially reasonable, PIQ may terminate this Agreement.
16.1 The Customer will indemnify and hold PIQ and its service providers harmless from any third party claim or suit brought against PIQ or its service providers as a result of:
16.2 The Customer will pay any final judgment entered against PIQ or its service providers, or any settlement of such claim or suit, and any costs incurred and recovered in such negotiations and litigation will be to the account of the Customer.
17.1 Without limiting any of the other terms of this Agreement, during the Term, and for a period of 3 months after expiration or termination of this Agreement:
for the purposes of performing audits of Customer’s compliance with this Agreement
17.2 PIQ must, and must ensure that its third party auditors, use their respective best endeavours to conduct any audits under clause 17.1 in a manner that will result in a minimum of inconvenience and disruption to Customer’s business operations.
17.3 Customer must cooperate in each audit, make available on a timely basis the information reasonably required to conduct the audit and assist the designated employees of PIQ or its auditors as reasonably necessary.
17.4 Where an audit reveals that Customer has breached the Agreement, then without limiting PIQ’s other rights under this Agreement, Customer must:
(a) promptly rectify the relevant breach (where possible); and
(b) bear the reasonable costs of that audit.
18.1 The Customer acknowledges that the licence granted in clause 4.1 is granted only to the Customer. As such, if any use is made of the Services or the PIQ Data by any person or entity other than the Customer, and such use is attributed to the act or default of the Customer, then (without prejudice to PIQ’s other rights and remedies), the Customer will be liable to pay to PIQ an amount equal to the charges which such person or entity would have been obliged to pay had PIQ granted a licence to the unauthorised user at the beginning of the period of the authorised use.
18.2 Either Party may terminate this Agreement, by a written notice to the other Party specifying the event or events in relation to which the notice is given, if:
18.3 In the event that this Agreement is terminated or expires, all of the Customer’s rights to use the Services and PIQ Data will immediately terminate, and the Customer will (at its expense) promptly return, or at PIQ’s election destroy, any copies of PIQ Data and other Confidential Information that are either in the Customer’s possession or under the Customer’s control. The Customer is responsible for all Fees incurred up to the date of termination or expiration.
18.4 Termination of this Agreement will not act as a waiver of any breach of this Agreement and will not act as a release of either Party from any liability for breach of such Party’s obligations under this Agreement. Neither Party will be liable to the other for damages arising by reason of termination of this Agreement in accordance with its terms. Either Party’s termination of this Agreement will be without prejudice to any other right or remedy that it may have, and will not relieve either Party of any obligation or liability which arose prior to the effective date of such termination.
18.5 The following clauses will survive any termination of this Agreement: 1, 4, 8, 9, 11, 12.1(e), 12.1(f), 12, 14, 15, 16, 17, 18, 19 and 21.
19.1 All notices under this Agreement will be in writing addressed to the Parties at the respective addresses shown on the Order Form.
19.2 Notice will be deemed given:
19.3 A Party may change its address for service of notices under this clause by giving at least 14 days’ written notification of the new address to the other Party.
21.1 No right under this Agreement will be deemed to be waived except by notice in writing signed by the Party to be bound.
21.2 This Agreement will be governed by and construed in accordance with the Laws in force in the State of New South Wales. Each Party submits to the non-exclusive jurisdiction of the courts of that place.
21.3 Subject to clause 21.4, no agreement or document having as its purpose or effect the variation, extension or deletion of any of the terms and conditions of this Agreement will be binding unless in writing signed by each Party.
21.4 PIQ may, acting reasonably, amend the terms and conditions of this Agreement, including by releasing a new version of these terms and conditions, by informing the Customer at least 60 days prior to the proposed date of the change. The Customer will be deemed to have accepted such amendment(s) or new version unless it provides PIQ with written notice of its intention to terminate this Agreement within thirty (30) days of being informed of the relevant amendment(s). If the Customer elects to terminate this Agreement under this clause 4, within 30 days from the termination date, PIQ will refund to the Customer any pre-paid fees for Services that would have, but for termination, been provided after the termination date.
21.5 The Customer may not assign this Agreement including to any Related Bodies Corporate of the Customer, without obtaining PIQ’s written consent at least 90 days prior to the proposed date of assignment (such consent not to be unreasonably withheld or delayed). The Customer acknowledges that the Fees are negotiated with each individual Customer and so if that Customer changes, the Fees may no longer be reasonable in the circumstances. As such, PIQ may, acting reasonably, increase the Fees payable under this Agreement as a condition of any proposed assignment by Customer.
21.6 PIQ may, upon prior reasonable written notice, assign or otherwise deal with its rights under this Agreement for legitimate business purposes (including business reconstruction, amalgamation or sale).
21.7 The Customer warrants that it has not relied on any representation made by PIQ which has not been expressly stated in this Agreement, or upon the descriptions or allusions or specifications contained in any document including any catalogue or other material produced or made available by PIQ.
21.8 Except as set out in this Agreement and subject to any applicable Law, neither party will be liable for any failure to perform or delay in performing its obligations if the failure or delay results from any occurrence of a physical natural disaster, including fire, flood, lightning, earthquake or acts of God, war, riot, national emergency, civil disorder, rebellion, revolution, strike, labour dispute, any circumstances relating to an epidemic or pandemic, refusal of licence, refusal or revocation of any telecommunications organisation’s consent in respect of data communication equipment, unavailability, shortage or restriction of power supply, communications, communications infrastructure or third party services, government act, fire, explosion, accident, strike, industrial dispute, civil commotion or impossibility of obtaining material and/or data, Law taking effect after the date of this Agreement, or any other circumstances beyond the control of that party or its service providers (as the case may be) (each a Force Majeure Event).
21.9 If the whole or any part of a provision of this Agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this Agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this Agreement or is contrary to public policy.
21.10 Nothing contained or implied in this Agreement constitutes a Party as the partner, agent, or legal representative of the other Party for any purpose, nor does it create any partnership, agency or trust, and neither Party has any authority to bind the other Party in any way.
21.11 The rights and remedies provided in this Agreement are in addition to other rights and remedies given by Law independently of this Agreement.
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