Macquarie Direct Debit (BIDD)
This page contains all the information you need to get up and running with Macquarie Direct Debit, also known as Biller Initiated Direct Debit – sometimes abbreviated to BIDD.
The direct debit function allows your lot owners to opt in to direct debit themselves from their nominated bank account or card. You can then conduct a single process run to collect all levies due for owners that have authorised this direct debit.
Enabling Macquarie Direct Debit
To check if your eligible for this feature, email support@propertyiq.com.au and request Macquarie Direct Debit be enabled on your account. We’ll then be in touch. Terms & Conditions apply.
Detailed How To guide
Click here to access the detailed Macquarie Direct Debit guide
Watch interview
Step 1 – Updating your application settings (30 sec)
Watch interview
Step 2 – Ensure your team has the permissions required to process direct debit (30 sec)
Watch interview
Step 3 – update your standard merge templates (1 min)
Watch interview
Step 4 – Letting your lot owners know BIDD is available (30 sec)
- Custom mail merge template for BIDD
Watch interview
How to send a mail merge letter to lot owners to let them know direct debit is available (2 mins)
Watch interview
Step 5 – Sending a BIDD invitation to your lot owners (1 min)
- Checking the lot owner status and sending a single direct debit invitation email
Watch interview
Step 6 – Conducting a direct debit run (2.5 mins)
Watch interview
Direct debit transaction history and reprocess option (3 min)
Watch interview
Bulk direct debit invitation email (1.5 mins)
Watch interview
How to deal with a dishonoured direct debit (1 min)
Contact Us
Email: support@propertyiq.com.au
(preferred)
Sales enquiries
Email: sales@propertyiq.com.au
About PropertyIQ
Our cloud technology platform improves real-time decision making, allowing greater insight, efficiency, profitability and professionalism. It's the new benchmark in strata management.